Manual Bookings & Referral Vouchers

A Manual Booking is a generic ticket which can be used to book any operator not currently listed on the RTBS TMO.

The Referral Voucher is used for bookings such as dinner or taxi reservations where no payment would be expected to be taken by the agent, because the final value is not yet known. These vouchers may be printed out for the guest as a receipt of the booking; or they may just be created in order to keep a record of the reservation in the agent’s system.

Note: For activity booking referrals, use the operators' listing to make the booking, but click Delete Payment to save without a monetary transaction. For more information, see Making a Booking without Payment.

'Cannot Find Product - Raise a Manual Voucher'

For operators listed in RTBS, where the specific activity is not listed or unavailable, agents can use the link 'Cannot Find Product - Raise a Manual Voucher' to create an operator-specific Manual Booking voucher. This method should always be used in favour of the standard 'Manual Voucher', so that the operator can locate the booking in their RTBS system.

For more information on this type of Manual Voucher, see Troubleshooting: Missing Activities.

Creating a Manual Booking

When an agent clicks Manual Booking, they are taken to a blank booking form.

It looks much the same as any other RTBS booking form; but with empty fields where the ‘Operator’ and ‘Activity’ are usually automatically generated.

The agent fills in the ticket as with any other booking, completing the additional fields, and also entering the ‘Number of Guests’ the booking is for.

The ‘Notes’ field should be used to explain exactly how many unit were sold, at what price, and the total value of the booking made.

In the next section, the user will be asked for the phone number of the operator they are creating the ticket for. This will be sent to the RTBS support team so that they can get in touch with the activity provider and potentially create a listing for their products.

In the Select Booking Numbers section, instead of seeing a table of units and prices; the agent just has a ‘Total Booking Value’ box which must be completed to save the ticket.

The Payments section of the ticket is completed in the same way as any other booking; and once complete payment has been recorded, the ticket can be saved and printed for the guest.

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