Locate the Booking

To find a past booking, go to ‘Manage Records’ and ‘Locate a Booking’ on the main navigation bar.

The ‘Locate Booking’ screen provides a wide variety of search criteria to assist the user to find an existing booking.

The most direct way is via the Booking ID, if known, or by name or date if not.

To view multiple bookings over a specific time period, the user can pick from a range of time periods or set their own custom date range, searching by either Activity Date or the date the booking was made (Date Created).

Once the search criteria has been set, click ‘Search’ and a summary of all applicable bookings will be displayed on the screen below the search box; ordered alphabetically by operator.

Virtually all booking information fields are shown in the search results; ordered into columns - from the Name of the client, Activity and Operator, Pickup Time and Location and their Contact information, to the Payment Methods used and any outstanding Balance.

The second column in the table shows actions that can now be taken with the booking:

Through these links, the ticket can be edited, reprinted, cancelled or reactivated (‘uncancelled’).

Editing the Booking

Clicking ‘edit_booking’ will re-open the ticket screen and allow you to amend the reservation as required. All the previous booking information, including the units originally booked and the payments made, will be displayed on the ticket. The booking ID for the reservation will essentially stay the same, but will be shown with a ‘#A’ after the original code to indicate that an amendment has been made to the original ticket.

If incorrect units were originally selected or if mistakes were made recording the payments; all this can be rectified in the editing screen. Once the necessary edits have been made; click ‘Update Booking’ to save the changes.

NOTE: ‘Live’ bookings will be amended in the operators system once the ‘Update Booking’ button is clicked. It is important to be aware of the operator’s cancellation policy at all times when reducing booking numbers or rescheduling to a later departure. For ‘On Call’ bookings, any changes to booking numbers or departure time must be discussed with the operator prior to the booking being amended.

Printing another Ticket

Clicking ‘ticket’ in the search results screen will bring up a print view of the ticket in a new tab. A ‘Print’ button at the top of the page will activate the print function of the browser being used.

For information on cancelling a booking - see Cancelling & Refunding.

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