NOTE: If you don't currently have access to the ABL function with your login and want it, please email online@whytewaters.com and ask for a representative to contact you.

What is an Activity Booking Link?

An ABL is an online activity booking page which can be added to an accommodation provider's website to provide guests with the opportunity to pre-book activities, or send booking enquiries to the front desk team.

Any bookings made through the web page are automatically linked back to the accommodation provider as the agent - as with any booking made over the counter - and so the same commission will apply.

The first page of the Activity Booking Link is an operator list, which gives a brief introduction to each operator. By clicking on the 'more' link or the operator's name, the client is taken through to a more detailed information page for that operator.

The operator information page includes a gallery of images, an operator overview, and a full product list with activity descriptions, photos, and pricing information.

Products which are available to be booked live on RTBS are shown with a Book Now link which leads the guest to the operator's activity schedule and on to a booking form, and payment gateway through which they can make a secure payment and receive immediate confirmation of their live booking.

Activities which are 'Call for Availability' on RTBS can still be displayed on the ABL, but instead of 'Book Now', they are shown with an Enquire Now link which takes them to an email enquiry form that is directed to the accommodation providers' front desk team.

How Do I Activate My Activity Booking Link?

To have an Activity Booking Link created for your agency, you will first need to contact us on online@whytewaters.com.

Once it has been activated, you will see an Activity Booking Link button under the Manage Records tab in your RTBS user profile.

Which Operators Will be Displayed on the Activity Booking Link?

The operators included on your Activity Booking Link - and the order in which they appear - is entirely up to you.

Through the Activity Booking Link menu item mentioned above, you select the operators you want to display by ticking the corresponding checkbox, and decide their position in the operator list by allocating them an Ordering number of 1-999 (the lower the number, the higher up the list they will appear).

The two dropdown lists in the top left of the page allow you to add operators from other regions (or even other countries), while the Search box will apply a filter to the list so you can find your chosen operators more easily.

NOTE: Although it is your choice which operators to include on the page, we do recommend prioritising operators with Live Inventory - as these are the operators the guests will be able to make live bookings with. Operators without live inventory will be shown with an 'Enquire Now' link through which guests can send an email to your front desk.

How Do I Add My ABL to my Website?

At the bottom of the Activity Booking Link RTBS page, you will find a list of links, starting with a link for All Operators. This URL is the address of your main ABL page.

This URL should be given to your website manager to be linked to through a 'Book Activities Now' (or similar) button on your homepage.

The other URLs in the list allow you to link directly to a specific operator's information page; which can also be added to your website if desired.

Can My ABL be Personalised to Fit the Style of My Website?

Yes; you can present the page in a personalised Iframe, as has been done in the first image on this page, or through the Activity Booking Link settings page mentioned above, you can edit the CSS Styling, or add a header image to display at the top of the page.

To add or change the header image, click Choose File under 'Banner:' and browse to the chosen image. Select the image, click Open and then the blue Save button in the top left corner of the screen.

NOTE: Editing the styling of the page should only be done by web designers or people with good knowledge of CSS coding, as mistakes can have major repercussions on the look and functionality of the page. Please contact us if you would like to receive a quote to provide this additional formatting.

How Are Payments Processed for Bookings Through the ABL?

If the client clicks a Book Now activity, they will be able to make a live booking, and as part of the booking process they will be taken to a secure Payment Gateway and will submit their payment using a credit or debit card.

This money (less a Payment Gateway and Banking fee) is received by Whytewaters and will be paid to the agent the following Tuesday; accompanied by a Payment Summary email which will itemise each booking related to the deposit being made.

If the client clicks an Enquire Now link, they will send an email through to the front desk. If the email correspondence results in a booking request, payment can be processed manually through the in-house eftpos machine, as it would be for phone reservations.

Will the Tickets Look Different for Bookings Through the ABL?

The tickets will appear largely the same as for bookings done over the front counter; however there are a couple of ways to differentiate between the two.

Under Booked by, rather than having the Webuser name of the staff member who made the booking, will be the word 'Website'.

Similarly, in the payments section, Method will show as WEBSITE, rather than Cash, Eftpos, Visa, etc.

For more information on ABLs, please see Activity Booking Links - FAQs.

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