Where can I find and update my Terms & Conditions?

There are text fields in both the Operator Setup and each Activity Record, where an operator can specify their particular terms. If all these fields are left blank, standard RTBS T&Cs will display (provided at the bottom of this page).

Setting Terms & Conditions at the Operator Level

Text entered in the Operator Setup will display for any activity that doesn't have it's own T&Cs set.

Head to Setup Your Business → Operator Setup.
Click your Operator Name to edit your information.
Select the Policies tab.
Click the Edit button to edit the default text in either the Refund and Cancellation Policy or Terms and Conditions fields.
Enter your policies into these fields.
Click Save Changes to confirm.

Setting Terms & Conditions at the Activity Level

To specify terms and conditions for a particular activity, head to Setup Your Activities → Activities.

Click the Activity Name to edit it's settings.
Select the Details tab.
Scroll down to the field labelled Terms And Conditions, Refund And Cancellation Policy. If the text in this field is italic and light grey (as shown in image to the right), it means this Activity is using the text from the Operator Setup. If the text is black, this means it has been entered specifically for this Activity.
Enter or edit the text as required.
Click Save Changes to confirm.

Where are my Terms & Conditions displayed?

The Terms & Conditions are displayed on the bottom of the booking form (for both the agent and the operator), and will print onto any ticket created through RTBS.

Website Booking Page

On the online booking pages, once the client has selected the activity, date, and units they require, and entered all their contact information, they are taken to a Confirmation screen.

This page summarises the details of their booking, and displays the Terms & Conditions relevant to the activity, with a check box for them to confirm that they understand the stated terms, and wish to proceed to payment.

What are the standard RTBS Terms & Conditions?

The default text is as follows:

Refund policy:No refunds within 24 hours of departure unless the Operator cancels the activity due to waterway, road or weather conditions. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator's cancellation policy. Refunds may only be obtained from the Booking Agent. Note that the RTBS transaction fee is not refundable.

Terms & Conditions:Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all times.

These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.

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