There are several ways to alter trip capacity, and which method to use depends on whether you want to change the availability of just one trip, of several departures or the same departure across multiple days, or if you want to implement the change across all future departures.

Changing the Capacity of One Trip

To change the number of seats offered on a single departure, head to Manage Bookings.

Click the blue number in the Capacity column next to the relevant departure.

In the box that pops up, enter the number you want the capacity to be changed to, and click Save.

On returning to your Manage Bookings page, you'll see that the Capacity and Remaining figures for the selected departure have been updated, and the availability bar graphic will also reflect the new numbers.

Changing the Capacity For Multiple Departures

If you want to change the number of seats available for a few departures, or for a set period of time - for example, if a large bus breaks down and you have to switch to a smaller vehicle until it is back on the road - you would use the Change Daily Capacity function.

Select Manage Availability → Change Daily Capacity from the main navigation bar.

This tool allows you to limit or expand the availability for multiple trips at once.

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Select Start and End dates for when you want the change(s) to take place,
Enter the figure that you wish to Change Capacity to,
and Tick the box(es) related to the activities you want to change to affect.

If you are reducing capacity, click the ‘Check’ button in the table, which will identify any existing bookings for the selected trips within the date range, so you can look at the current passenger numbers and possibly reconsider reducing the availability for these departures.

Once you're happy with the revisions in place, click ‘Change x days’ to action the changes.

Changing Capacity for All Future Departures

To change the capacity for a trip or series of departures indefinitely, you can amend the Master Schedule(s) associated with the relevant activity.

To see your Master Schedules, head to Setup Your Activities → Master Schedules.

Important Note: Updating a Master Schedule will affect all activity departures connected to the Master Schedule; including those for which capacity has previously been altered or blocked out entirely.

To change capacity, click ‘edit button’ next to the relevant Master Schedule.

Once in the schedule, set the new capacity figure and click ‘Save Changes’ at the bottom of the page. All departures relating to this schedule will now be updated for the length of the Schedule.

Note: RTBS will always reflect the last saved capacity applied to any departure, overruling any changes that may have been made previously. This means that if you alter the capacity for one trip on a certain day, but later edit the Master Schedule relevant to that departure (whether you actually make a change to capacity in the Master Schedule or not), as soon as you click ‘Save Changes’, the capacity of the trip in question will revert to that specified by the Master Schedule.

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