Operators can add a series of Frequently Asked Questions (FAQs) relating to their products, which will be available to front line booking staff using the RTBS Trade Manual Online (TMO). The agent having this information to hand will reduce their need to contact the operator directly, and helps aid the sales process by giving them immediate access to answers they might otherwise struggle to find.

Go to Setup Your Business → FAQs.

This page will show a list of any existing FAQs.

To add an FAQ, click the + button at the top of the page.

Enter the Question and Answer. The Sort Order field can be used to specify a display order for the FAQs. Click 'Save New' to confirm.

To edit an existing FAQ, click the question text from the list page to access it. Amend the text or Sort Order as required, and click 'Save Changes'.

Example FAQs

Do you operate every day?
What if it rains?
Is it dangerous/does it hurt?
I'm scared of heights - will I enjoy it?
If I wimp out, can I get my money back?
Can anyone do it?
Is the tour suitable for pregnant women?
Is the tour suitable for people with physical disabilities?
Are refreshments provided?
Are toilets available en route?
How many other people will be on the tour?
Will the driver pull over if I want to take a photo?

Note: We don't recommend including price-based questions as FAQs.

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