To reschedule an existing booking in the CRS, first locate the booking using the method outlined in Finding and Editing Bookings.

Once you have found the booking you want to reschedule in the Locate Booking screen, click the ‘edit_booking’ link beside it:

The ticket screen will reopen, where you can make any changes to the details of the booking as required.

To alter the date or time of the reservation, click the ‘Reschedule booking’ button.

The system will bring up a calendar with the current booking date selected, and a list of all the activity departures offered on that date. Select the new time and/or date (and/or activity), as required:

The departure details will be amended at the top of the ticket:

Whenever a new departure is selected like this, the booking units of the ticket will be reset, and will have to be reselected before the amended ticket is saved. The reason for this is that the ‘Reschedule’ function can be used to select an alternative activity, with entirely new unit types and prices.

In the second section of the booking form, ‘Select Booking Numbers’, the previously saved booking units will be shown, but will no longer be selected on the form.

If no changes are being made to the units; simply reselect them, and you will be prompted to re-enter any additional information required for the booking.

If the units do change, record the additional payment or refund in the ‘Payments’ section.

Once all required amendments have been made, click ‘Update Booking’ to save the changes.

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