Locating a Booking

To find an existing booking in the CRS, click ‘Bookings’ on the main navigation bar, followed by ‘Locate a Booking’.

The Locate Booking screen offers a multitude of search options to find the reservation in question; so it can either be pinpointed through the Booking ID or client name, or brought up in a list of all the bookings created on, or scheduled for a specific date or period of time:

Once your required search parameters are set; click ‘Search’ to produce a table of all matching results.

Virtually all booking information fields are shown in the search results; ordered into columns - from the name of the client and their contact information, the booking agency, agent, and date/time the reservation was made to the payment methods used and any outstanding balance.

This image shows just half of the information columns visible in this view.

The second column in the table shows actions that can be taken with the booking. Through these links, the booking can be edited, printed (ticketed), cancelled or reactivated (uncancelled) and a refund processed (view - refund) (this applies to payments that have been processed through the Payment Gateway)

Editing a Booking

Clicking ‘edit_booking’ will re-open the ticket screen and allow you to amend the reservation as required. All the booking details, from the client information, the time and date of the activity, the units selected, and the payment method(s) used can all be amended in this screen.

After you have finished making the necessary alterations to the booking, click ‘Update Booking’ at the bottom of the ticket screen to save the changes.

Once a booking has been reopened for editing, the booking ID for the reservation will thereafter be shown with a ‘#A’ after the original code to indicate that an amendment has been made to the original ticket.

For information on rescheduling a reservation, see Rescheduling Bookings.

Browser not supported