To create a new Promo Code go to Vouchers and Create New Promotion.
On the Create New Promotion form, complete the top section by filling in the fields as follows:
If you enter an invalid code, a red warning will appear. Codes must be 5-10 characters, and consist only of letters and numbers.
Ticks will appear in each field to confirm that you have made a valid entry.
The bottom section of the form is for applying a series of optional restrictions to your promotion.
If you want the discount to be available to all bookings, you don't need to complete anything further and can go straight to 'Save' to create the promotion. Note: Promotions can be stopped at any time, after which the code will no longer be accepted.
Once you have applied all required restrictions to the promotional discount, click Save. The Promo code will now be available to be redeemed against bookings made through the Central Reservation System, or via the online booking page, and for any bookings made by agents through RTBS.
To see your existing promotions, go to Vouchers and View Promotions.
The View Promotions screen gives an outline of all promotions created within the specified date range, with the following columns of information:
In the left column is a dropdown menu which offers the following actions:
The Full Report displays each related booking on a separate line, with key booking information, such as the agent and user who made the booking, the date it was made, and the discount that was applied using the promotion code.
Clicking Promotion Details brings up a popup box of the promotion settings.
1. Can anyone enter a valid Promo Code into RTBS once I've created it?
Yes - Anyone booking online through an RTBS booking page, or any agent who uses RTBS can discount their booking by entering a valid promo code. It is up to the operator to limit who sees the code - if they wish to do so.
2. What if I want to create a promotional rate for direct bookings only?
That's fine - all agent bookings are tracked to the user making the booking, so agents are accountable for everything they book through RTBS. If an operator advertises a promotional rate, but makes it clear that it is valid for direct bookings only - no agent should use the rate. We can't promise that no agent will ever accidentally misuse a promo code - but they already have the ability to change prices when making bookings in RTBS, and so this is only further development of functionality they already have - and are expected to use responsibly.
3. Can I edit my promotion once it's been created?
No, sorry. But you can 'Stop' a promotion at any time and replace it with a new one using the same Promo Code.
4. Can I have two ongoing promotions using the same Promo Code?
No - the system will use the first promotion criteria set up for the code, until this promotion has been stopped via the 'View Promotions' page. It will then refer to the second promotion created using the code, and apply these rules against future uses of the promo code (and so on).
5. Why is my Promo Code not being accepted?
To see what restrictions have been set for any promo code, head to 'View Promotions'. Click on the 'Actions' dropdown and select 'Promotion Details'. The most likely explanation is that you are attempting to make a booking that doesn't fit the criteria for a discount. If you are certain this is not the case, please take a screenshot of the full booking page showing the booking details, error message and Promo code, and email it to help@whytewaters.com.